Reference

Privacy Policy for Your k999kof Account

Your account at k999kof runs on the details you hand over, a mobile number, a login device, a wallet reference, and this Privacy Policy says plainly what we keep and why.

What we collectHow we use itWho can see itHow to ask for changes

See the Lobby Read FAQ

Scope of This Privacy Policy

k999kof Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy is written for anyone holding or opening a k999kof account in Bangladesh, and it sits under the law that applies where you live. We do not run one global rule set and call it done: what we may hold, how long we keep it

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and which outside services we work with can shift with local rules. That is why access and eligibility depend on your local law and eligible regions. Where a requirement differs, we follow the stricter reading. In practice we hold the details you type at sign-up, the
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number that receives your login code, the device and browser you sign in from, and the payment references returned by bKash, Nagad, Rocket, Upay or a bank transfer. That reference is what lets support match a deposit to your wallet when a confirmation is slow to
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show. Your wallet PIN and your bKash, Nagad or Rocket password stay inside your own app, not on our side. We also record which pages you open and how the lobby behaves on your phone, so a slow screen gets fixed and an unusual login gets
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caught. Support chats are kept so the next agent does not make you repeat yourself. If you want to know what we hold, ask. Nothing here takes away a right your local law already gives you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Where to Send a Privacy Request

Privacy questions do not sit in a queue behind game queries. Send a message from the email address on your account and we can match it to your record straight away; if you have not added an email yet, live chat works because the agent is already inside your session. Tell us which wallet you used, bKash, Nagad, Rocket, Upay or a bank transfer, plus the rough date, and you get a straight answer about what we hold instead of a script.

Team online

Account email

Write from the address saved on your profile so we can match the request to your record. Include your registered mobile number and the wallet name you used and we can pull it in one pass.

Live chat

Ask in the chat window while you are signed in. The agent already sees your session, so you can raise a cookie question or a wrong wallet reference and get it logged against the same account.

Request form

For a copy of your record or a correction, use the request form inside account settings. Pick the field you want changed, attach nothing sensitive, and we reply through the contact channel on your profile.

DATA HANDLING

How We Look After Account Data

Our default is to keep as little as the account needs to run. Payment references from bKash, Nagad and Rocket are held for reconciliation and for the record-keeping your local law asks of us; session logs from your phone or browser are held for security checks and then dropped on a set schedule. Cookies fall into two groups: the ones that keep you signed in, and the ones that show us which pages stall on mobile data. You can clear the second group from your browser without breaking login.

What we collect

Sign-up details, your login number, the device you use, and the payment reference returned by bKash, Nagad, Rocket, Upay or bank transfer. Your wallet PIN and wallet password never reach us.

Cookies explained

Two kinds. One keeps your session open so you are not keying a code every few minutes; the other times page loads so we can fix slow screens. Clearing the second will not sign you out.

Login checks

Every sign-in sends a one-time code to your registered number. If a login comes from a device we have not seen, the session is flagged and support can freeze the wallet until you confirm it.

Records and removal

Payment records stay for the period local rules require; play logs age out sooner. Ask us to close the account and we stop collecting, then keep only what we are bound to hold.

Questions About Your Data

These are the six things people actually write to us about, and the answers are short on purpose. If your case is not here, a shared phone, a wallet number that changed after a SIM swap, a request sent by a family member, put it through live chat and we will answer against your own record rather than a general rule. Keep your registered mobile number handy; it speeds up every one of them.

Your mobile number, the password you set, the device you sign in from, and the payment reference from your first bKash, Nagad, Rocket, Upay or bank transfer. Nothing more until you use the lobby.

No. You type your PIN inside the bKash, Nagad or Rocket app on your own phone, and what comes back to us is a transaction reference. We never ask for a PIN over chat.

Yes. Send the request from the email on your profile or through the form in account settings, and we confirm what the record shows. Local law may add or limit what we can hand over.

Change the number yourself in account settings after the one-time code check, or ask support if you no longer have that SIM. Bring a wallet reference so we match the old record.

Only the teams that need them: support when you write in, payments when a transfer needs matching, and the providers that run the games you open. We do not sell your details.

Payment and account records stay for the period local rules set, then are removed. Play and login logs drop sooner. Ask us to close the account and we confirm what stays behind.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoK999Kof Glossary InfoCricket Live Lines

Privacy Policy for Your k999kof Account

Where to Send a Privacy Request

Account email

Live chat

Request form

How We Look After Account Data

What we collect

Cookies explained

Login checks

Records and removal

Questions About Your Data

01 What details does k999kof collect when I open an account?

02 Do you ever see my bKash or Nagad PIN?

03 Can I get a copy of the data you hold on me?

04 How do I fix a wrong phone number or wallet detail?

05 Who else sees my account details?

06 How long do you keep my records after I leave?

Privacy Policy

Related pages

Related pages